FAQ’s
Frequently asked questions aka FAQ's
Q: Studio Hours & Contact Information
A. Open: Tuesday - Friday 10am - 4pm (excluding Holidays)
Closed: Weekends & Monday
Online Shopping Hours: 24/7
Use the Contact us and we will respond during normal business hours
Q: May I see a proof of my order before printing?
A: Yes, you may select at checkout a professionally typeset digital black and white PDF proof of the custom design layout. The order will not be printed until we receive your proof approval. PLEASE NOTE This does ADD an ADDITIONAL 2-3 days to total processing time.
Q: When will my order ship?
A: Once your items have been designed and proofed, custom party supplies typically take 7 - 10 business days oftentimes sooner, depending on the item ordered and what is currently in production plus shipping times vary by state. June 2021 UPDATE items are taking longer than expected (please plan ahead for important dates) due to labor and supply shortages, some of our printing presses are asking to allow 3 to 4 weeks on certain items. If you are unsure or would like to get an idea on a particular item(s) please reach out before placing your custom order.
Please note* Shipping time is in addition to design time, the proofing process and production time needed. Orders are entered into our system within 12-24 hours from the time you place your order with expected delivery 2-3 weeks from our design time unless it is HIGH VOLUME ORDERING SEASON i.e Derby, Graduation, Wedding Season and Holidays- we ask you allow additional time for production. Some items ship sooner than others, it depends on inventory, design time and the type of product ordered. Simply contact us if you have questions about a particular item or if you need to add a RUSH to your order (not always available). We offer several options for expedited service and shipping methods if you need to upgrade your shipping please let us know and we can invoice you the difference. Please note, we are closed on Mondays, Traditional Holidays and Weekends.
Q: Do you offer Rush Service? please reach out to us about current production schedules ( not always available )
A: We offer a Rush Service on our production time for an additional charge PER ORDER. If your order is received before 4:30 p.m. Central Time, it will be processed the next working day. Rush orders received after 4:30 p.m. Central Time will be processed on the 2nd working day. Rushes are NOT available on Custom Color Changes or Design Changes. This service is NOT available between April 15th through July 31st as well as November 15 and December 15. Orders placed after December 1st may require upgraded shipping to assure pre-Christmas delivery. If you require all items in your order to ship together we will rush production on your entire order for the price listed below.
24 Hour Rush entered before noon CST Ships Next Business Day orders entered after 12 noon Ships in 2 Business Days$60
48 Hour Rush entered before noon CST Ships in 2 Business Days orders entered after 12 noon Ships in 3 Business Days$50
72 Hour Rush entered before noon CST Ships in 3 Business Days orders entered after 12 noon Ships in 4 Business Days$40
RUSH PRODUCTION will NOT begin until Design & Proof Approval
Q: May I make Order Changes or Cancel my order?
A: Payment for each product is immediate upon placing the order. Once an order has been submitted we begin the design process, after we send you the design proof and it is approved we send it into production. If changes are requested after the proof approval, there is a $5 fee to make a change *if it has not hit the printing press. If you need to cancel after your proof approval, there is a 10$ fee to cancel plus 20% of your order will be applied because the work has already been complete. If an order is cancelled after it has entered into any stage of production, cancellation fees will apply. If the order has already gone to print, you will be charged in full. Please make sure that you are satisfied with your selections before submitting an order and or approving your design proof. Changing an order while in process will increase our processing time.
Q: What about Returns or I make a mistake?
A: An important part of your shopping experience with us is your satisfaction with the products you've ordered.
Customer Error: It is vital that you carefully check the text on your online preview before submitting your proof approval. We are not responsible for incorrect or incomplete text once you have approved your design proof. However, if there is a mistake on your part, we will be glad to reprint your order and apply a 10% discount for you as a courtesy. The discount does not effect the cost of your shipping to reorder your mistake. If you should need to have your order redone, it will be processed with a courtesy rush (usually 2 business days). Additional time may be needed if a proof is required or if the order is being filled during the busy holiday season.
Our Error: From time to time, errors do occur. If there is a printing error on your order, please contact our Customer Service Department within 24 to 48 hrs. of delivery so we may reprint the item. The press has a very strict policy that they adhere to and must know speedy quick of any issues! Items that need to be reprinted due to their error are given a priority RUSH status at no additional charge and are printed at no cost to you.
Personalized or Custom Designed products may not be returned due to the custom nature of the product. If your order was not filled properly or if it became damaged or lost in shipping, please contact our Customer Service Department. Lost in transit orders must be reported within 48hrs. of non-delivered items, anything beyond that time frame is considered shipped on our end. Once product ships from the warehouse we have little control over shipments and any issues regarding delivery would have to be brought up with your carrier. If you do not receive your package after tracking it you must call the carrier to make a claim with them. They will start a trace and begin the investigation process for you to make a claim on non-delivery. If your order was damaged during shipping, please keep your original packaging as proof. The carrier will schedule a time with you to inspect the damage.
Q: What if I see a design I love but I would like it on a different item not shown?
A: Simply put, as an example, you love a design on a napkin featured but you would like it on a party cup as well, you can do that! Just let us know in the special instruction box at checkout the design you would like to use for print and design.
Q: May I order fewer quantities?
A: The minimum order is listed on each product offered where it reads quantity + pricing from the drop-down menu.
There is a minimum order requirement on all custom orders- must be the same design, same colors in a single print run unless otherwise stated on a particular listing.
Q: How are Napkins Printed?
A: We use three printing methods on Napkins, NEW Full Color, Traditional Foil Stamped or Classic Letterpress Foil
Manufacture notes Foil Stamping vs. Digital printing methods
Foil Stamping is a more dramatic graphic art then printing with ink, but differs in several important ways. Please note when using foil, on intricate detail and tiny print, fill in will most likely occur (gold and silver foils are least likely to exhibit this tendency but may happen) Foil adheres to the surface rather than absorbed like ink and unlike ink may be rubbed off (when ordering guest towels less foil is best if the guest towels are used in wet areas) to help prevent this possibility. Although we will be happy to advise you on the likelihood of fill in, we cannot be responsible for the above conditions as it is the industry standard of foil stamping method in the USA
Q: What is the difference in hot foil stamping vs. letterpress foil stamping?
A: We haven't always offered both, simply put the equipment used is the main difference. Foil stamping will give you a slight impression using a simulated hot stamping method or Letterpress foil is used with traditional letterpress equipment leaving a deeper impression. Both beautiful however letterpress is more expensive and each method is available in our shop depending on your budget and the look you want to obtain in the final print quality or process used. Please reach out to us if you would like to know more about our printing methods.
Q: May I supply my own vector art for print?
A: Customer supplied art terms: Copyrights & Trademarks: All copy & artwork provided by the customer will be accepted by Party Paper Presents as being submitted in full compliance with all applicable laws regarding trademark, licensing, patent, copyright, right of privacy, or similar protection. Please make sure you have the rights to use the art work you are supplying us for print. Party Paper Presents will be held harmless from all claims and or cost arising of any issues with customer supplied art- we have little control over knowing the rights you have been authorized to use for print. We trust you will use good judgement with the art you intend to use *note overruns may be used in the future for display online and or from the printing press along with the designer community within the print industry.
Q: Are online sample images an exact match to actual item colors?
A: It is important to understand actual colors vs. online images, colors often vary from one monitor to another! Currently, there are no color standards for the phosphors used in manufacturing monitors for the graphics arts industry. Colors on monitors change over time and do not always accurately portray the actual color of online sample images that are intended for demonstration purposes to give you a visual.
ACTUAL ITEM COLORS WILL NOT BE THE SAME AS COLORS VIEWED BY SMART DEVICE or COMPUTER MONITORS.
(we use the industry standard for all item colors available for print)
Names of colors are simply the name of a color that the manufacture has given each item and not intended for an exact match or hue of a particular color. i.e. RGB vs CMYK
Q: What if I have more questions?
A: Please reach out to us either by phone, email or you may use the contact link below- Always happy help, cheers!